At Metanoz, customer satisfaction is our top priority. We understand that circumstances may arise where you might seek a refund for a purchased Premium Plan. This Refund Policy outlines the terms and conditions under which refunds will be granted for our premium services. Please read this policy carefully before purchasing a plan.
1. Eligibility for Refund
Refunds will be provided under the following conditions:
- Technical Issues: If you face a major technical issue with our platform that cannot be resolved by our support team within a reasonable time.
- Non-Delivery of Service: If the premium features promised during the purchase are not delivered as per the plan’s description.
- Billing Errors: If you were charged incorrectly or for a plan you did not purchase.
- Cancellation Request: If you cancel your plan within the eligible refund period as stated in this policy (see Section 2).
2. Refund Timeframe
Refund requests must be submitted within the following timeframes to be eligible:
- Monthly Plans: Refund requests must be submitted within 7 days of the purchase date.
- Annual Plans: Refund requests must be submitted within 15 days of the purchase date.
- Custom Plans: Custom plans or add-ons are non-refundable unless explicitly mentioned during the agreement.
Note: Refunds for services that have already been rendered (e.g., custom designs, consultations) are not eligible.
3. Refund Conditions
Refunds will only be processed if the following conditions are met:
- The refund request must be initiated via email to [email protected] or through the contact form on our website at Metanoz Contact Us.
- You must provide a valid reason for requesting the refund and include proof of payment or purchase receipt.
- Refunds will not be granted if the request is based on customer negligence, such as failure to utilize the service or failure to understand the plan features prior to purchase.
- Any attempt to misuse or exploit the refund process will result in immediate disqualification of the refund request and termination of the associated account.
4. Non-Refundable Cases
Refunds will not be provided in the following circumstances:
- Change of Mind: Refunds will not be granted for dissatisfaction due to personal preferences or a change of mind after using the service.
- Partial Usage: If you’ve partially used the services or resources provided under the plan.
- Custom Work or Add-Ons: Refunds are not available for additional services like custom design, hosting upgrades, SEO setup, or domain purchases.
- Policy Violations: If the user is found in violation of Metanoz’s Terms of Service or any applicable policies.
5. Refund Process
Once a refund request is received and approved:
- Refunds will be processed within 7-10 business days.
- Refunds will be credited back to the original payment method used during the purchase.
- Metanoz is not responsible for delays caused by banks, credit card companies, or payment processors.
6. Partial Refunds
In some cases, a partial refund may be issued:
- For users who have utilized part of the services, the refund will be calculated proportionally based on the unused portion of the service.
- Any associated fees, including transaction fees, may be deducted from the refund amount.
7. Subscription Cancellation
- Customers may cancel their subscription at any time. However, cancellations made after the refund eligibility period will not qualify for a refund.
- To cancel your subscription, contact us via email or our support line at +8801788608555.
8. Third-Party Services
Metanoz integrates third-party services (e.g., domain registration, third-party hosting). Refunds for third-party services are subject to their respective refund policies. Metanoz is not responsible for disputes related to third-party services.
9. Contact Us
If you have any questions regarding this Refund Policy or need assistance, please reach out to us:
By purchasing a Premium Plan from Metanoz, you agree to the terms outlined in this Refund Policy. We encourage you to contact us before submitting a refund request, as we are committed to resolving any issues and ensuring a seamless user experience.
